About ClearGov

Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by more than 1,700 towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years: 2021, 2022, 2023, 2024, and 2025.

The ClearGov team is a talented group of folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

Core Values
 

• Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
• Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.
• Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.
• Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.
• Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.
• Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
• Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.
   

About the Opportunity

We are seeking a strategic and highly accountable Project Client Success Manager  to manage a portfolio of approximately 10 high-value enterprise customer accounts while partnering closely with senior CS leadership to drive retention, risk mitigation, and expansion.

This role is ideal for a confident customer leader who is comfortable operating at the executive level, managing contractual discussions, and navigating complex stakeholder environments. You bring solutions, not problems- and know how to push back thoughtfully when necessary to protect both the customer relationship and the business.

The Project Client Success Manager is a key player on an incredible team as we execute our mission to help local governments and school districts take the next step from good to great.

Key Responsibilities:

• Own and manage a portfolio of ~10 strategic accounts, serving as executive sponsor and primary escalation point
• Develop and execute comprehensive account success plans aligned to client business objectives
• Drive renewals and identify expansion opportunities to maximize long-term account value
• Lead executive business reviews and strategic planning discussions with senior stakeholders
• Proactively identify and mitigate customer risk through health monitoring, adoption tracking, and engagement analysis
• Navigate complex renewal cycles, manage scope expectations, and handle objections with senior client leaders
• Partner with senior Client Success leadership on escalations and high-impact retention scenarios
• Engage confidently with finance and operational leaders, providing structured, solution-oriented recommendations
• Reinforce contractual boundaries professionally while protecting long-term partnership value
• Collaborate cross-functionally with Sales on renewal and expansion strategy
• Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities
• Ensure alignment between contract commitments and operational delivery
• Share structured customer insights to inform company strategy and continuous improvement initiatives
• Maintain disciplined documentation, KPI tracking (retention, renewal rates, account health), and consistent follow-through
• Contribute to scalable success frameworks and playbooks to elevate overall Client Success performance

Critical Skills/Experience:

• 7+ years of experience in Customer Success, Account Management, or a related client-facing role.  
• Experience supporting clients in finance, accounting, or financial operations (e.g., SaaS tools, ERP solutions, workflow platforms).
• Translate client technical and business requirements into clear, actionable specifications for internal delivery teams
• Scope projects effectively by defining requirements, deliverables, timelines, and dependencies
• Strong business acumen and the ability to communicate with CFO-level executives.
• Proven success in improving retention, driving customer adoption, and scaling CS programs.
• Exceptional relationship-building, project management and communication skills.

 The Ideal ClearGov Candidate:

• Self-motivated, self-starter with a zeal to win 
• Great communicator; strong oral and written skills 
• Ability to think creatively and innovatively 
• Hands-on problem solver who enjoys cracking difficult nuts 
• Quick study – able to pick up and apply new concepts in a hurry 
• Track record of achievement 
• Enjoys working on and helping to build outstanding teams 
• Demonstrates an entrepreneurial spirit and gets stuff done 
• A sense of humor and don’t take themselves too seriously 

Why Join Us:

• Flexible, hybrid work
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced, fun, and collaborative environment
• Competitive salary and benefits package (see below)
• Professional growth opportunities

Compensation:

• In the spirit of transparency, we are excited to share the base salary for this position is $100,000- $120,000 CAD, exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Benefits:

• Competitive Salary
• Quality Medical, Dental, and Vision Insurance Plans 
• Life Insurance 
• RRSP Plan
• Personal Time Off Policy
• Company-Paid Holidays Observed
• Annual Holiday “Dimming of the Lights” (aka: reduced work hours)
• Parental Leave
• Employee Referral Bonus

ClearGov is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, ancestry, ethnicity, nationality or national origin, citizenship, sex, sexual orientation, gender identity or expression, religion or creed, age, disability, genetic information, pregnancy, childbirth or related medical conditions, marital or family status, veteran or military status, Indigenous status, record of offenses (where legally protected), or any other characteristic protected by applicable federal, state, provincial, or local laws in the United States and Canada.

ClearGov is also committed to providing reasonable accommodations for applicants and employees with disabilities, in accordance with applicable U.S. and Canadian laws. If you require an accommodation during any part of the hiring process, please let us know.

At ClearGov, we value diverse perspectives and believe they strengthen our ability to achieve our mission of helping local governments work better.