Site Reliability Engineer (Mountain/Pacific US Time Zones)

About ClearGov

Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing, venture-funded SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by more than a thousand towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running, and we’re on BostInno’s “50 On Fire” list, as well. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for four consecutive years: 2021, 2022, 2023 and 2024.

The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

Core Values

• Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
• Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.
• Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.
• Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.
• Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.
• Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
• Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.
   

About the Opportunity

ClearGov is looking for a highly productive, growth-oriented Site Reliability Engineer who will be a member of our growing team. As a Site Reliability Engineer (SRE), you will play a crucial role in troubleshooting customer issues, as well as monitoring and maintaining the reliability and performance of ClearGov applications. You’ll bridge the gap between Customer Support and Software Engineering to detect and resolve issues in a timely manner and will also serve as the second level of issue resolution for requests that cannot be resolved by customer support. You will work closely with Product Management and Software Engineering teams to ensure that client issues are addressed in a timely manner.

Our ideal candidate is someone with deep analytical skills and a zeal for continuous learning and self-improvement. This position requires someone who is creative, innovative and thrives in a fast-paced, entrepreneurial environment. 

Key Responsibilities:

• Establish and maintain expert level knowledge of all ClearGov systems & applications
• Partner with customer support to ensure timely resolution of escalated support issues. Take ownership of escalated issues and see problems through to resolution
• Participate in virtual meetings with clients to analyze, troubleshoot and diagnose software problems
• Troubleshoot, diagnose and resolve technical and data-related issues
• Test resolutions in conjunction with the Quality Assurance team
• Coordinate resolutions via Jira tickets with the Software Engineering and Product teams
• Communicate resolution of technical issues to Client Success team members and internal stakeholders
• Build and maintain automated alerts, monitors, and tests to detect symptoms before they become issues. Become expert at the use of monitoring and diagnostic tools at your disposal to detect and troubleshoot issues
• Work with the DevOps team to define and implement configuration changes as needed
• Collaborate with the Software Engineering and Product Management teams to identify and fix areas with high issue volume and also to implement solutions to product-related issues
• Improve operations by conducting systems analysis and recommending changes in policies and procedures

• Lead timely post-mortems for critical production incidents
• Document and share knowledge of known issues with other team members and internal stakeholders
• Update job knowledge by studying best practices in site reliability engineering and technical support

Critical Skills/Experience:

• Bachelor's degree in Computer Science, Information Technology, or equivalent
• Minimum 2+ years of experience in enterprise technical support, site reliability engineering, software quality assurance, or as a technical engineer
• Experience with agile development methodologies including Kanban and Scrum
• Proficiency in MySQL or similar database platforms
• Experience with SaaS-based observability tools, such as CloudWatch, DataDog, Sentry, New Relic, Grafana, or Uptime
• Experience with source code management tools such as Git, GitHub, Bitbucket
• Experience with issue tracking and management using Jira or similar tools
• Experience with JavaScript, TypeScript, or Node.js is a plus
• Experience with deploying and monitoring services in cloud platforms (e.g. AWS or Azure) is a plus
• Experience with automated testing is a plus
• Strong written and verbal communication skills with both internal team members and external customers with varying levels of technical knowledge
• Strong initiative to find ways to improve solutions, operations, and processes
• Internally motivated, able to work proficiently both independently and in a team environment
• A roll-up-your-sleeves, GSD approach to the day-to-day

 The Ideal ClearGov Candidate:

• Self-motivated, self-starter with a zeal to win 
• Great communicator; strong oral and written skills 
• Ability to think creatively and innovatively 
• Hands-on problem solver who enjoys cracking difficult nuts 
• Quick study – able to pick up and apply new concepts in a hurry 
• Track record of achievement 
• Enjoys working on and helping to build outstanding teams 
• Demonstrates an entrepreneurial spirit and gets stuff done 
• A sense of humor and don’t take themselves too seriously 

Why Join Us:

• Flexible, remote work
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced, fun, and collaborative environment
• Competitive salary and benefits package (see below)
• Professional growth opportunities

Benefits:

• Competitive Salary
• Equity Package
• Quality Medical, Dental, and Vision Insurance Plans 
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short and Long Term Disability Insurance 
• Life Insurance 
• 401K Plan with Match
• Flexible Personal Time Off Policy
• 3 Floating Holidays (in addition to 10 Holidays Observed)
• 2 Volunteer Days Off
• Parental Leave
• Employee Referral Bonus
• Annual All Hands In-Person Event

How to Apply:

• Interested candidates should apply here: https://cleargov.applytojob.com/apply/ttV2iJ30fC/Site-Reliability-Engineer-MountainPacific-US-Time-Zones
• ClearGov is an equal opportunity employer and values diversity in the workplace. We encourage individuals of all backgrounds to apply.
• Please note that interviews for this position will not begin until January 13, 2025, or shortly thereafter.

ClearGov is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity and expressions, national origin, disability, genetic information, pregnancy, veteran status, age, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ClearGov makes hiring decisions based solely on qualifications, merit, and business needs at the time.

At ClearGov, we believe in the value of diversity, and we know that diverse perspectives will help us build a stronger team to accomplish our shared mission to help local governments work better.