Mid-Level Implementation Specialist (ACFR) - (Hybrid - Toronto, ON)

About ClearGov

Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by more than 1,700 towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years: 2021, 2022, 2023, 2024, and 2025.

The ClearGov team is a talented group of folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

Core Values

• Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
• Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.
• Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.
• Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.
• Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.
• Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
• Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.
   

About the Opportunity

We’re looking for a Mid- Level Implementation Specialist with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The Mid-Level Implementation Specialist will be responsible for our SaaS ACFR solution and will support client implementations from onboarding through go-live. You’ll assist with environment setup, data collection, mapping, and system configuration, guide clients through basic system navigation, and support UAT. Working closely with senior specialists, SE, and Support teams, you’ll help ensure smooth deployments, resolve issues, and contribute to best practices for a successful client experience.

The Mid- Level Implementation Specialist will be a key player on an incredible team as we execute our mission to help local governments and school districts take the next step from good to great.

Key Responsibilities:

• Support end-to-end SaaS ACFR implementations
• Assist clients with onboarding, environment setup, and system configuration
• Gather, validate, and map client data for accurate reporting
• Conduct system walkthroughs and basic client training on navigation and functionality
• Support client user acceptance testing (UAT) and troubleshoot issues
• Collaborate with SE, Product, and Support teams to ensure smooth deployments
• Contribute to implementation documentation and adherence to best practices

Critical Skills/Experience:

• SaaS Implementation Support – Experience assisting with SaaS deployments in finance, accounting, or ACFR systems
• Client Interaction – Comfortable working directly with clients to gather data, provide guidance, and support onboarding
• Data Management – Skilled in collecting, validating, and mapping client data accurately for reporting
• System Configuration – Experience in configuring system settings, structures, and reporting frameworks with limited guidance
• Problem-Solving – Able to troubleshoot basic data or configuration issues and escalate as needed
• Financial/Accounting Knowledge – Basic understanding of governmental or enterprise accounting principles, reporting structures, and chart of accounts
• Collaboration – Works effectively with Senior Specialists, SE, Product, and Support teams to ensure smooth implementation
• Training & Documentation – Able to support client training, system walkthroughs, and maintain clear documentation
• Organizational Skills – Ability to manage tasks, deadlines, and multiple client activities simultaneously
• Communication Skills – Clear and professional written and verbal communication with clients and internal teams

 The Ideal ClearGov Candidate:

• You are detail-oriented and thrive at the intersection of finance and technology.
• Enjoys collaborating with customers and colleagues to solve complex problems.
• You are adaptable and comfortable working with both technical and non-technical stakeholders.
• Brings curiosity, persistence, and a solutions-focused mindset when facing challenges.
• You are motivated by making a positive impact in the public sector.

Why Join Us:

• Flexible, hybrid work
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced, fun, and collaborative environment
• Competitive salary and benefits package
• Professional growth opportunities

Benefits:

• Competitive Salary
• Quality Medical, Dental, and Vision Insurance Plans 
• Life Insurance 
• RRSP Plan
• Personal Time Off Policy
• Company-Paid Holidays Observed
• Annual Holiday “Dimming of the Lights” (aka: reduced work hours)
• Parental Leave
• Employee Referral Bonus

ClearGov is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, ancestry, ethnicity, nationality or national origin, citizenship, sex, sexual orientation, gender identity or expression, religion or creed, age, disability, genetic information, pregnancy, childbirth or related medical conditions, marital or family status, veteran or military status, Indigenous status, record of offenses (where legally protected), or any other characteristic protected by applicable federal, state, provincial, or local laws in the United States and Canada.

ClearGov is also committed to providing reasonable accommodations for applicants and employees with disabilities, in accordance with applicable U.S. and Canadian laws. If you require an accommodation during any part of the hiring process, please let us know.

At ClearGov, we value diverse perspectives and believe they strengthen our ability to achieve our mission of helping local governments work better.