IT Support and Applications Specialist - (Hybrid - Toronto, ON)

About ClearGov

Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by more than 1,700 towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years: 2021, 2022, 2023, 2024, and 2025.

The ClearGov team is a talented group of folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

Core Values

• Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
• Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.
• Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.
• Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.
• Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.
• Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
• Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.
   

About the Opportunity

We’re looking for an IT Support & Applications Specialist (systems-focused) with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The IT Support & Applications Specialist will be responsible to support, administer, and optimize the systems, applications, and tools that power our business operations. This role works closely with cross-functional teams to ensure applications run efficiently, business processes are supported, and users receive exceptional technical assistance.

This role is ideal for a mid-level IT generalist who is comfortable supporting endpoints, SaaS tools, and users in a mixed-device environment, and can operate independently day-to-day.

The IT Support & Applications Specialist will be a key player on an incredible team as we execute our mission to help local governments and school districts take the next step from good to great.

Key Responsibilities:

• Administer and support core SaaS applications, including productivity suites, collaboration tools, and line-of-business platforms
• Provision, configure, deploy and support both macOS and Windows laptops, including new hires, replacements, and troubleshooting - ensuring all required applications, security tools, and access permissions are pre-installed
• Own end-to-end onboarding and offboarding, including device setup and recovery, account provisioning/deprovisioning, and access changes
• Prepare and ship Trim Kits (laptop, charger, peripherals) and ensure day-one readiness for new employees
• Manage system configurations, application settings, integrations, and overall lifecycle management
• Monitor, maintain, and troubleshoot systems on a daily basis, partnering with vendors and internal teams to resolve issues or outages
• Analyze application performance and recommend improvements, alternatives, or workflow enhancements
• Manage user accounts, roles, access permissions, and SSO/IDP platforms
• Support data flows, API connections, and system integrations between applications
• Train employees on new tools, features, and best practices to improve user adoption and efficiency
• Administer and support core SaaS tools including Google Workspace, Slack, Zoom, JumpCloud, Monday.com, and similar platforms
• Troubleshoot basic connectivity issues including Wi-Fi, VPN, DNS, and office network access
• Support employee mobile devices (iOS and Android) for email, chat, MFA, and core apps
• Use automation, scripting, and AI tools where helpful to improve workflows, documentation, and troubleshooting
• Collaborate with IT teammates to maintain a consistent, high-quality user experience
• Assist with security reviews, audits, patching, firmware updates, and overall device compliance via MDM or endpoint tools
• Ability to work in-person at the Toronto office location at least an anticipated 2-3 times per week, including special company events (i.e. - board meetings, etc.)

Critical Skills/Experience:

• Application Administration: SaaS platforms, system configuration, lifecycle management
• Endpoint Knowledge: Hands-on experience supporting both macOS and Windows endpoints
• Environment Size: Experience supporting mid-sized environments (~300 users+)
• Troubleshooting Expertise: Strong problem-solving across applications and systems
• Integration & Workflow Understanding: APIs, automation tools, system connections
• Documentation: Clear, structured technical writing
• Customer Support: Excellent communication and service skills
• Security Awareness: Understanding of best practices for data, devices, and applications
• IAM/SSO: Experience managing users and access via JumpCloud, Okta, Azure AD, or Google Workspace
• Scripting/Automation: Exposure to scripting or automation (Bash, PowerShell, Python) is a plus, but not required
• Networking Basics: Working knowledge of Wi-Fi, VPNs, DNS, and device connectivity

 The Ideal ClearGov Candidate:

• Self-motivated, self-starter with a zeal to win
• Comfortable working independently and taking ownership of day-to-day IT needs 
• Great communicator; strong oral and written skills 
• Ability to think creatively and innovatively 
• Hands-on problem solver who enjoys cracking difficult nuts 
• Quick study – able to pick up and apply new concepts in a hurry 
• Track record of achievement 
• Enjoys working on and helping to build outstanding teams 
• Demonstrates an entrepreneurial spirit and gets stuff done 
• A sense of humor and don’t take themselves too seriously 

Why Join Us:

• Flexible, hybrid work
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced, fun, and collaborative environment
• Competitive salary and benefits package (see below)
• Professional growth opportunities

Benefits:

• Competitive Salary
• Quality Medical, Dental, and Vision Insurance Plans 
• Life Insurance 
• RRSP Plan
• Personal Time Off Policy
• Company-Paid Holidays Observed
• Annual Holiday “Dimming of the Lights” (aka: reduced work hours)
• Parental Leave
• Employee Referral Bonus

ClearGov is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, ancestry, ethnicity, nationality or national origin, citizenship, sex, sexual orientation, gender identity or expression, religion or creed, age, disability, genetic information, pregnancy, childbirth or related medical conditions, marital or family status, veteran or military status, Indigenous status, record of offenses (where legally protected), or any other characteristic protected by applicable federal, state, provincial, or local laws in the United States and Canada.

ClearGov is also committed to providing reasonable accommodations for applicants and employees with disabilities, in accordance with applicable U.S. and Canadian laws. If you require an accommodation during any part of the hiring process, please let us know.

At ClearGov, we value diverse perspectives and believe they strengthen our ability to achieve our mission of helping local governments work better.