IT Support Specialist (Northern Indiana Region)

About ClearGov

Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing, venture-funded SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by more than a thousand towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running, and we’re on BostInno’s “50 On Fire” list, as well. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for four consecutive years: 2021, 2022, 2023 and 2024.

The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

Core Values

• Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
• Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.
• Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.
• Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.
• Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.
• Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
• Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.
   

About the Opportunity

We’re looking for an IT Support Specialist with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The IT Support Specialist will be responsible for providing exceptional internal user support, ensuring the smooth operation of internal applications, implementing and maintaining  security best practices, and managing IT aspects of employee onboarding and offboarding. This role involves hands-on problem-solving, educating staff on secure technology use, and supporting all departments. Additionally, the specialist will handle the secure storage and shipping of company equipment.

The IT Support Specialist will be a key player on an incredible team as we execute our mission to help local governments and school districts take the next step from good to great.

Key Responsibilities:

• Provide prompt and effective internal user support to employees across all departments, addressing hardware, software, and network-related issues
• Manage the IT onboarding and offboarding process, ensuring new employees receive necessary equipment and have proper access to systems, and that departing employees’ access is removed and equipment is returned
• Assist in troubleshooting and maintaining internal applications used across the organization, ensuring optimal functionality and accessibility for all employees
• Securely manage, store, and track IT equipment, preparing and shipping devices to remote employees or other locations as needed
• Conduct security training sessions to educate staff on best practices for data protection, safe internet use, and phishing awareness
• Enhance and enforce IT security policies, ensuring compliance with industry standards and organizational requirements
• Work closely with team members to provide tailored solutions that meet departmental needs, especially for application support and system access
• Monitor and respond to help desk requests, ensuring timely resolution of internal IT issues
• Collaborate with management to assess potential security risks and take preventative measures to protect company data
• Maintain accurate IT-related documentation, including procedures, security protocols, and tracking of equipment shipments
• Stay informed on emerging security threats and recommend improvements to the company’s IT security framework

Critical Skills/Experience:

• User Support Expertise:
  •  3+ years experience in providing direct IT support to internal users, resolving hardware, software, and network issues in a professional manner.
• Application Knowledge: 
  • Familiarity with supporting and maintaining internal applications, ensuring their availability and performance for employees
    • Collaboration: Google Workspace, Microsoft Office 365, Zoom, Slack
    • IT Management: JumpCloud, MalwareBytes, Powershell, Scripting
    • Operating Systems: Windows, MAC OS, Android, iOS
    • Project Management: Jira, Confluence
• Employee Lifecycle: 
  • Experience managing the IT aspects of employee onboarding and offboarding, ensuring secure and efficient system access and equipment management
• Logistics: 
  • Ability to manage IT equipment logistics, including secure storage, preparation for shipment, and occasional lifting of hardware
• Security Awareness: 
  • Understanding of IT security best practices, SOC 2 Compliance, and experience conducting training / awareness programs for employees
• Communication Skills: 
  • Clear and effective communicator, able to translate technical jargon into easy-to-understand language for non-technical staff
• Customer Service Focus: 
  • A people-oriented approach with a strong sense of empathy and patience while troubleshooting issues and providing guidance
• Problem-Solving Ability: 
  • Strong analytical and troubleshooting skills, with the capacity to quickly identify and resolve internal user and application issues
• Time Management: 
  • Ability to juggle multiple support requests and prioritize tasks to meet the organization’s needs without sacrificing service quality
• Collaboration: 
  • Demonstrated ability to work closely with all departments, understanding their unique requirements and providing IT solutions that enable their success
• Cloud: 
  • 2+ years general experience with cloud environments preferably AWS
• Adaptability: 
  • Willingness to learn and adapt to new technologies and applications as the company’s needs evolve

 The Ideal ClearGov Candidate:

• Self-motivated, self-starter with a zeal to win 
• Great communicator; strong oral and written skills 
• Ability to think creatively and innovatively 
• Hands-on problem solver who enjoys cracking difficult nuts 
• Quick study – able to pick up and apply new concepts in a hurry 
• Track record of achievement 
• Enjoys working on and helping to build outstanding teams 
• Demonstrates an entrepreneurial spirit and gets stuff done 
• A sense of humor and don’t take themselves too seriously 

Why Join Us:

• Flexible, remote work
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced, fun, and collaborative environment
• Competitive salary and benefits package (see below)
• Professional growth opportunities

Benefits:

• Competitive Salary
• Equity Package
• Quality Medical, Dental, and Vision Insurance Plans 
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short and Long Term Disability Insurance 
• Life Insurance 
• John Hancock 401K Plan with Match
• Flexible Personal Time Off Policy
• 3 Floating Holidays (in addition to 10 Holidays Observed)
• 2 Volunteer Days Off
• Parental Leave
• Employee Referral Bonus
• Annual All Hands In-Person Event

How to Apply:

• Interested candidates should apply here: https://cleargov.applytojob.com/apply/QwQNAGCxP0/IT-Support-Specialist-Northern-Indiana-Region
• ClearGov is an equal opportunity employer and values diversity in the workplace. We encourage individuals of all backgrounds to apply.

ClearGov is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity and expressions, national origin, disability, genetic information, pregnancy, veteran status, age, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ClearGov makes hiring decisions based solely on qualifications, merit, and business needs at the time.

At ClearGov, we believe in the value of diversity, and we know that diverse perspectives will help us build a stronger team to accomplish our shared mission to help local governments work better.